Director of Project Management
The Director of project management maintains and manages the day-to-day work of the agency. They also direct and coordinate the day-to-day agency efforts on assigned accounts. In this role, the Director of Project Management insures that the agency provides:
Work that meets and exceeds client’s expectations.
An environment where great creative can happen.
A consistently superior creative product.
The Requirements / What we would like you to have:
Bachelors Degree; PMP Certification a plus but not required.
Minimum of eight years experience as at a creative and/ or interactive agency. Experience with agencies that have a heavy production environment (digital, production, broadcast, post) is a plus.
Goal oriented, success in managing through ambiguity and change in a fast paced, complex environment.
Knowledge and understanding of a wide range of interactive technologies, social platforms and is in expert in the integrated and interactive development process.
Ability to project management and understand how to produce web, mobile, video, applications, and social media campaigns as well as a thorough understanding of emerging technologies and platforms.
Strong analytical, strategic thinking and communication skills – have the ability to synthesize, develop and present clear and concise recommendations.
Well versed in short-term and long-range planning and execution of broad client goals and objectives.
Experience working with clients to develop and negotiate contracts, project scopes and budgets
Ability to lead the day-to-day operations of an agency’s production & project management environment.
Has experience in working closely with finance and client services.
Experience in project management recruiting, hiring, managing, developing and motivating.
What you do:
Oversight and direct management of client business portfolio
Management and training of Project Managers
Ensure on-time on-budget delivery of all agency projects to the highest quality across client portfolio
Create and manage project related documents across client portfolio
Estimates, scope of work documents, requirements, risk assessments, specifications, schedules and budgets
Financial management and communication of project budget status across client portfolio
Senior level client and internal relationship management
Issue identification and resolution management
Define appropriate client team structures, project approaches and resource needs with discipline leads
Independent management of complex digital projects
Participate in new business efforts
Plan and oversee the project management of multiple accounts ensuring that the projects are set up for success and that all deliverables have been completed and schedule and within specification and budget parameters
Leads interactive production process planning to ensure efficiencies across multiple client brands/projects and cross-channel campaigns
Works with Account Team and discipline leads to establish project management process and yearly account planning and staffing
Ensures consistency and efficiencies across multiple client projects, as well as opportunities for delivery process improvements
Interfaces with Account and Discipline leads to resolve project-related issues; escalates larger project issues and risk as needed for resolution
Authors or oversees the creation of project schedule, project brief, Statements of Work, change control procedures and cost estimates, with input from team members, as needed
Reports project status to management, project team and client on a regular basis
Performance management and training of direct-report Producers
Resource allocation and load-leveling of direct-report Producers/Project Managers
Responsibilities and Duties
The Director of Project Management has four areas of responsibility (specific duties of each are explained below)
Planning, Analyzing, Evaluating
Oversee a roster of client accounts and assigned project Managers. You will be responsible for overall project management and execution leadership on those accounts, ensuring we have the proper staffing and training and that the quality of work meets the agency’s standards and client objectives.
Maintain and grow strong relationships with all internal departments including creative teams, technology teams, and account teams as well as industry partners.
Develops and prepares short-term and long-range plans and budgets based upon the broad organization goals and objectives.
Champions agency process and agency workflow best practices.
Establishes and direct agency project management workflow procedures and controls.
Team Leading, Coordinating, Managing
Provides leadership within the agency for daily project management operations.
Monitors all budgets and staffing resources.
Promote communication and information flow within all levels of the agency. Act as a guiding force for internal agency managers and staff.
Develops procedures and establishes agency processes with the agency management team. Establishes broad policies and objectives and insures they are being executed.
Establish and monitors staff and manager development and to provide adequate development plans for employees.
Maintains communications with appropriate agency and client personnel to ensure positive workflow. Escalating exceptions and issues to the management team, but is required to be the main clearing house for any client issues in managing client needs and expectations.
Drive projects to final stages of completion by keeping the team both on track and highly motivated.
Act as leader to ensure all agency work is up to the standards of the agency from a production and financial standpoint.
Promotes and provides proactive agency communication.
Must be design focused first and foremost with the ability to see the technical challenges and the foresight to solve for those challenges early.
Participate in the development of New Business, working with the New Business lead or account director on pitches and proposals and ensure a smooth handoff to an assigned producer.
Take ownership of departmental needs by spearheading new initiatives and mentoring junior project managers.
Partner with agency management team to execute goals and objectives.
Motivate team to deliver.
May help to develop new agency partner relationships.
Initiates and leads all appropriate agency production meetings.
Implement policies and procedures.
Provides training and on boarding for the producer and project management team.
Financial & Administrative
Check point for agency project financials.
Monitors agency production resources and financial objectives.
Works with agency management team to set financial goals. Maintains agency projection reports vs. actuals.
Reviews all agency contracts and estimates.
Reviews all agency billing.
Establishes secondary HR procedures in this function and monitors issues as it relates to executing work. (Could be non-compete, contracts, freelance contracts, freelance rules, etc.) Works in conjunction with head of agency operations and HR.
Strong business and personal ethics
Responsible for approving all agency vendors & final approval of invoices.